Frequently Asked Questions

Customers often pose questions to us about the general use and upkeep of our products. We have compiled a list of those frequently asked questions in hopes that they will benefit others.

Certain inorganic substances in water, use of lime water on a local level or particles coming out from the installation may cause lime, stain or residues on the surface of product over the course of time. If not regularly cleaned, these stains may not be permanently removed when they penetrate into the glaze layer on the product surface. Therefore, we recommend that you regularly clean your product